Frequently Asked Questions
Frequently Asked Questions
Is a dress guaranteed to be available when I place my order?
Not always. Many Belameur items depend on current designer or supplier availability for the exact style, color, and size ordered.
We ordinarily confirm availability before capturing payment. A payment authorization may temporarily reserve funds while the order is reviewed.
If an item cannot be fulfilled, we release any uncaptured authorization or refund any amount already collected for that item to the original payment method.
Can I cancel my order within 24 hours?
Yes. You may request cancellation without a cancellation fee within 24 hours of placing your order, provided the affected item has not been handed to the carrier when you submit your request.
Orders may ship before 24 hours have passed. The ordinary cancellation window ends at the earlier of 24 hours after the order was placed or actual handoff of the item to the carrier.
Creating a shipping label alone does not count as shipment.
Can I cancel after 24 hours?
You may still submit a cancellation request if the item has not shipped. We will review whether fulfillment can be stopped, but cancellation is not guaranteed.
If we approve the cancellation, there is no cancellation fee. An uncaptured payment authorization is released, or captured payment is refunded to the original payment method.
Can I cancel after the dress has shipped?
Once the affected item has actually been handed to the carrier, ordinary cancellation is no longer available.
After delivery, you may request a return if the item qualifies under our Return & Store Credit Policy.
Refusing delivery does not automatically cancel an order or approve a return.
How long do I have to request a return?
An eligible ordinary return must be requested within 7 calendar days of the delivery date recorded by the carrier.
The time you submit your request determines whether it was submitted on time. A delay in our response does not make a timely request late.
Do I receive a refund or store credit?
Approved ordinary returns receive Belameur store credit rather than a refund to the original payment method.
A 5% restocking fee is deducted from the returned item's actual merchandise price paid after discounts, excluding shipping and sales tax.
For example, if the merchandise price actually paid was $500, the 5% restocking fee is $25 and the merchandise credit is $475. Applicable tax adjustments are handled separately.
What does “one return-credit cycle” mean?
Each original eligible dress may generate ordinary return credit once.
If merchandise is purchased wholly or partly with that return-issued store credit, the new merchandise is not eligible for another ordinary sizing or change-of-mind return-credit cycle.
Paying an additional amount toward the replacement does not reset the rule.
This does not mean that unused store credit disappears. Any unused return-issued store-credit balance remains available for future purchases and does not expire.
Rights relating to defective, incorrect, damaged-on-arrival, or materially misdescribed merchandise remain unaffected.
Can I use a promotion or discount code with return-issued store credit?
No. Return-issued store credit cannot be combined with promotional or discount codes.
This includes abandoned-checkout recovery discounts and applies to replacement orders tied to a prior return.
Purchased gift cards and unrelated balances are not automatically treated as return-issued store credit.
Will I receive the 10% abandoned-checkout offer if I am using return-issued store credit?
No. Belameur does not issue the abandoned-checkout 10% recovery offer when return-issued store credit is involved or when the checkout is a replacement purchase tied to a prior return.
Can I exchange my dress for another size or style?
Belameur does not guarantee direct exchanges.
If your original dress is eligible, complete the authorized return process and use the resulting store credit toward a new order.
A replacement size, color, or style is subject to current availability and is not automatically reserved because you requested a return.
Are all dresses from a designer Final Sale?
No. A designer name by itself does not make an item Final Sale.
Jovani, Terani Couture, Chic & Holland, Jessica Angel, and other designer brands are not automatically Final Sale as entire brands.
Final Sale, clearance, special-order, made-to-order, or customized merchandise is excluded from ordinary returns only when that restriction was clearly disclosed before purchase.
A discount or supplier fulfillment by itself does not automatically make an item Final Sale.
Can I return a dress because it does not fit or I changed my mind?
Yes, if the dress is otherwise eligible under our Return & Store Credit Policy.
Ordinary return reasons may include sizing or fit, preferring another style or color, or changing your mind.
The 7-day request deadline, item-condition requirements, written authorization, applicable exclusions, customer-paid return shipping, and 5% restocking fee still apply.
What condition must an ordinary return be in?
The item must be unworn, unwashed, unaltered, undamaged, and clean, with all original tags attached and intact.
It must be free of perfume, smoke, deodorant, makeup, stains, and pet hair and include accessories and original packaging where applicable.
Who pays for ordinary return shipping?
The customer pays ordinary return shipping. Original outbound shipping is not included in ordinary return credit.
Do not send merchandise back before receiving written authorization and the correct return address for your specific item.
How long do I have to ship an authorized return?
The authorized return must be handed to the carrier within 7 calendar days of our written authorization email.
Follow the address and instructions provided for your specific item because different items may have different return destinations.
How long does it take to receive my store credit?
Approved store credit is issued within 3–5 business days after the returned item is received, inspected, and approved.
Does my store credit expire?
No. Return-issued Belameur store credit does not expire. Any unused balance remains available for future purchases.
Return-issued credit is non-transferable and cannot be redeemed for cash except where required by law.
What if my dress arrives damaged, defective, incorrect, or materially different from the description?
Contact us as soon as reasonably possible, ideally within 48 hours of delivery. Describe the issue and provide photographs if available.
Reporting later than 48 hours or being unable to provide photographs does not by itself invalidate a claim.
These claims are handled separately from ordinary returns. The ordinary store-credit-only restriction and 5% restocking fee do not apply to confirmed claims.
We provide the remedy required by applicable law, which may include a replacement, repair, or refund. We cover necessary return shipping for confirmed claims.
What happens if my dress becomes unavailable after I order?
If an item cannot be fulfilled, Belameur cancels the affected item, releases any uncaptured payment authorization, or refunds any amount already collected for that item to the original payment method.
No cancellation or restocking fee applies when Belameur cannot fulfill the item.
Is delivery by my event date guaranteed?
No. Delivery estimates are not guarantees unless Belameur expressly agrees otherwise.
Availability confirmation, preparation or production, and carrier transit are separate stages. Preorder, made-to-order, and special-order merchandise may require additional time.
If you need a dress for a specific event, contact Belameur before ordering so current availability and expected timing can be reviewed.
Does expedited shipping make a made-to-order dress arrive faster?
Not necessarily. Expedited carrier service affects carrier transit and does not automatically shorten production, preparation, or availability-confirmation time.
What happens if shipping is delayed?
If we cannot ship within the promised shipping period, or within 30 days after a properly completed order when no shipping period was stated, we provide the required delay notice and applicable option to accept a revised shipping schedule or cancel for a full refund.
No cancellation or restocking fee applies to a legally required shipping-delay refund.
What if tracking says delivered but I did not receive the package?
Contact us promptly and check with household members or building management where appropriate.
We review the circumstances and work with the carrier or supplier. A tracking scan marked delivered does not automatically resolve or deny a claim.
Can I change my shipping address after ordering?
Contact us immediately if you notice an address error. We will check whether the address can still be corrected, but changes cannot always be made once fulfillment has started.
How can I choose the correct size?
Use our Find My Size resources and designer-specific sizing information.
Sizing guidance is based on the selected designer, style, and measurements. It is guidance rather than a guarantee of fit, and alterations may still be required.
Does Belameur offer Price Match?
Belameur reviews qualifying Price Match requests manually.
The request must involve the exact same designer, style number, color, and size; new authentic merchandise; current availability; and a publicly displayed price from an authorized retailer.
Clearance, liquidation, marketplace, auction, used or altered merchandise, coupon-only or membership offers, gift-card or store-credit offers, pricing errors, and unavailable variants do not qualify.
An approved Price Match does not reserve inventory.
Do you offer walk-in shopping, pickup, fittings, or in-person returns?
No. Belameur.com operates online.
We do not offer walk-in shopping, a public showroom, customer pickup, fittings, or in-person returns.
Authorized returns must be shipped to the address provided in our written instructions for the specific item.
How do I request a return or cancellation?
Use the return or cancellation request option in your customer account if available, or email Glamour2020belameur@gmail.com.
Include your order number, the name on the order, and the affected item. For returns, include the size, color, quantity, and reason for the request.
A request or automated acknowledgment is not return authorization. Do not send merchandise back until you receive written approval and return instructions.
For complete terms, review our Return & Store Credit Policy, Shipping & Cancellation Policy, Terms of Service, Privacy Policy, and Legal Notice.
Nothing in this FAQ limits mandatory consumer rights provided by applicable law.