FAQ
RETURNS
HOW DO I INITIATE A RETURN?
- Visit the "My Orders" section in your account.
- Select the order containing the item you wish to return.
- Follow the on-screen instructions to initiate the return process.
WHAT IS THE RETURN ELIGIBILITY PERIOD?
- Returns must be initiated within 30 days of receiving your order.
- Items must be in their original condition with tags attached.
HOW DO I TRACK MY RETURN STATUS?
- You can track the status of your return in the "My Orders" section.
- We'll also send you email updates throughout the return process.
WHEN WILL I RECEIVE MY REFUND?
- Refunds are processed within 5 business days of receiving the returned items.
- The refund will be issued to the original payment method.
CAN I EXCHANGE AN ITEM?
- Yes, for an exchange, please initiate a return and place a new order for the desired item.
ORDERS
HOW CAN I TRACK MY ORDER?
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use this tracking number to monitor your order's status on our website or the carrier's site.
CAN I MODIFY OR CANCEL MY ORDER?
- Unfortunately, once an order is placed, modifications or cancellations are not possible.
- Please review your order carefully before confirming the purchase.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
- Contact our customer service immediately with your order number and details.
- We'll assist you in resolving the issue promptly.
DO YOU OFFER GIFT WRAPPING SERVICES?
- Currently, we do not offer gift wrapping services.
- However, our packaging is designed to ensure a delightful unboxing experience.
HOW CAN I CHECK MY ORDER HISTORY?
- Log in to your account and go to the "My Orders" section.
- There, you can view your order history and track the status of your current orders.
SHIPPING
WHAT ARE THE AVAILABLE SHIPPING METHODS?
- We offer standard and expedited shipping options.
- Costs and delivery times are calculated at checkout based on your location and chosen method.
DO YOU SHIP INTERNATIONALLY?
- Yes, we offer international shipping.
- International shipping costs and delivery times may vary.
HOW ARE SHIPPING COSTS DETERMINED?
- Shipping costs are calculated based on the weight of your order and your delivery address.
- You can view the shipping costs during the checkout process.
WHAT IF MY PACKAGE IS DELAYED?
- While we strive for timely delivery, unforeseen circumstances may cause delays.
- Please track your order using the provided tracking number for real-time updates.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
- Unfortunately, we cannot change the shipping address once an order is placed.
- Please double-check your address during the checkout process.
PRODUCT
HOW DO I FIND MY SIZE?
- Consult our size guide, available on each product page.
- If you have specific questions, our customer service team is happy to assist.
ARE YOUR PRODUCTS TRUE TO SIZE?
- Our size guide provides accurate measurements for each product.
- Refer to customer reviews for additional insights into fit and sizing.
WHAT IF AN ITEM IS OUT OF STOCK?
- If an item is out of stock, you can sign up for notifications when it becomes available.
- We also offer alternative suggestions for similar products.
CAN I RESERVE ITEMS IN MY CART?
- Items in your cart are not reserved until the purchase is completed.
- To secure your desired items, proceed to checkout promptly.
ARE YOUR PRODUCTS ETHICALLY SOURCED?
- Belameur's Dresses is committed to ethical sourcing and responsible manufacturing.
- Visit our "About Us" page for more information on our sustainability practices.
CUSTOMER SERVICE
HOW CAN I CONTACT CUSTOMER SERVICE?
- You can reach our customer service team via email at customer-support@glamourbelameur.com.
- We aim to respond to inquiries within 24 hours.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
- Our customer service team is available Monday to Friday, from 9 AM to 6 PM (local time).
- Emails received outside of these hours will be addressed promptly the next business day.
DO YOU OFFER LIVE CHAT SUPPORT?
- Currently, we do not offer live chat support.
- For prompt assistance, please email our customer service team.
CAN I SPEAK TO A REPRESENTATIVE OVER THE PHONE?
- At this time, customer service is available via email only.
- We strive to provide thorough and efficient support through this channel.
WHAT SHOULD I INCLUDE IN MY CUSTOMER SERVICE INQUIRY?
- Please include your order number and a detailed description of your issue.
- Attach relevant photos for quicker resolution of product-related concerns.
MISCELLANEOUS
DO YOU OFFER GIFT CARDS?
- Yes, we offer electronic gift cards. You can purchase them on our website and send them directly to the recipient's email address. Gift cards are a perfect way to share the joy of shopping at Glamour & Belameur.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment through PayPal for a secure and convenient checkout experience.
HOW CAN I SIGN UP FOR NEWSLETTERS AND PROMOTIONS?
- To stay updated on the latest trends, promotions, and exclusive offers, you can sign up for our newsletter during the account creation process or by editing your account preferences. We promise not to overload your inbox!
CAN I APPLY MULTIPLE DISCOUNT CODES TO ONE ORDER?
- Unfortunately, only one discount code can be applied per order. Choose the code that provides the best value for your purchase, and save the others for future shopping sprees!
ARE THERE ANY UPCOMING SALES OR PROMOTIONS?
- Keep an eye on our website and subscribe to our newsletter for announcements about upcoming sales, promotions, and special events. Follow us on social media to stay in the loop and take advantage of exciting offers.