RETURNS
HOW DO I INITIATE A RETURN?
- Visit the "My Orders" section in your account.
- Select the order containing the item you wish to return.
- Follow the on-screen instructions to initiate the return process.
WHAT IS THE RETURN ELIGIBILITY PERIOD?
- Returns must be initiated within 30 days of receiving your order.
- Items must be in their original condition with tags attached.
HOW DO I TRACK MY RETURN STATUS?
- You can track the status of your return in the "My Orders" section.
- We'll also send you email updates throughout the return process.
WHEN WILL I RECEIVE MY REFUND?
- Refunds are processed within 5 business days of receiving the returned items.
- The refund will be issued to the original payment method.
CAN I EXCHANGE AN ITEM?
- Yes, for an exchange, please initiate a return and place a new order for the desired item.
- *Only Jivani and Terani dresses are not changeable and refundable!
ORDERS
HOW CAN I TRACK MY ORDER?
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use this tracking number to monitor your order's status on our website or the carrier's site.
CAN I MODIFY OR CANCEL MY ORDER?
- Unfortunately, once an order is placed, modifications or cancellations are not possible.
- Please review your order carefully before confirming the purchase.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
- Contact our customer service immediately with your order number and details.
- We'll assist you in resolving the issue promptly.
DO YOU OFFER GIFT WRAPPING SERVICES?
- Currently, we do not offer gift wrapping services.
- However, our packaging is designed to ensure a delightful unboxing experience.
HOW CAN I CHECK MY ORDER HISTORY?
- Log in to your account and go to the "My Orders" section.
- There, you can view your order history and track the status of your current orders.
SHIPPING
WHAT ARE THE AVAILABLE SHIPPING METHODS?
- We offer standard and expedited shipping options.
- Costs and delivery times are calculated at checkout based on your location and chosen method.
DO YOU SHIP INTERNATIONALLY?
- Yes, we offer international shipping.
- International shipping costs and delivery times may vary.
HOW ARE SHIPPING COSTS DETERMINED?
- Shipping costs are calculated based on the weight of your order and your delivery address.
- You can view the shipping costs during the checkout process.
WHAT IF MY PACKAGE IS DELAYED?
- While we strive for timely delivery, unforeseen circumstances may cause delays.
- Please track your order using the provided tracking number for real-time updates.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
- Unfortunately, we cannot change the shipping address once an order is placed.
- Please double-check your address during the checkout process.
