RETURNS & STORE CREDIT

Last updated: 2026

We want you to shop with confidence. Return eligibility is determined by the status shown for the gown before purchase.

Eligible Full-Price Gowns

Eligible full-price gowns may be returned for Belameur store credit. We do not offer direct exchanges or change-of-mind refunds to the original payment method.

Contact Glamour2020belameur@gmail.com within 7 calendar days of confirmed delivery to request authorization. Do not send merchandise without written authorization.

The gown must be unworn, unwashed, unaltered, free from odors, makeup, stains, damage and signs of wear, and returned with all original tags, accessories and packaging. Returns that do not meet these conditions may be refused.

How Store Credit Works

• Approved ordinary returns receive Belameur store credit less a 5% restocking fee.
• The 5% restocking fee is calculated on the returned item’s actual merchandise price paid after discounts, excluding shipping and sales tax.
• Approved store credit is normally issued within 3–5 business days after the returned item is received, inspected and approved.
• Store credit does not expire and may be used across more than one order until the balance is fully consumed.
• If a new order costs more than the available credit, the customer pays the difference.
• If a new order costs less, the unused credit remains available for a future purchase.
• Each new order is subject to current style, color and size availability when placed.
• Store credit does not reserve merchandise or guarantee future availability.

One Return-Credit Cycle

Each original eligible dress may generate ordinary return credit once. Merchandise purchased wholly or partly with return-issued store credit is not eligible for another ordinary sizing or change-of-mind return-credit cycle. Paying an additional amount toward a replacement does not reset this rule.

Any unused return-issued store-credit balance remains available for future purchases and does not expire. Rights relating to defective, incorrect, damaged-on-arrival, or materially misdescribed merchandise remain unaffected.

Shipping, Taxes and Deductions

The customer pays return shipping for an eligible change-of-mind return. Original shipping and expedited-delivery charges are not included in store credit unless required by law or the return results from our error.

Taxes on the returned order are handled as required by applicable law. A new order placed with store credit is subject to its own shipping charges and applicable taxes.

Use a trackable, insured return service. Belameur is not responsible for a return package until it is received.

Final Sale and Special Orders

Items clearly marked Final Sale, clearance items, and genuine special-order or made-to-order gowns are not eligible for change-of-mind return, store credit or exchange.

A promotional discount code does not make an otherwise eligible gown final sale unless final-sale status is clearly disclosed before purchase.

Incorrect, Damaged or Defective Items

If Belameur sends an incorrect item, or an item arrives damaged, defective or materially different from its description, contact Glamour2020belameur@gmail.com promptly with the order number and clear photographs. When Belameur confirms the issue, Belameur will cover the authorized return shipping and provide an appropriate resolution.

The ordinary store-credit-only restriction and 5% restocking fee do not apply to confirmed defective, damaged-on-arrival, incorrect, or materially misdescribed merchandise.

Final-sale status does not remove consumer rights that cannot legally be waived.

Contact

Belameur.com
Glamour2020belameur@gmail.com