Política de reembolso
<h2>Return & Store Credit Policy</h2>
<p>At Belameur.com, we want you to understand your options before purchasing. The following conditions apply to ordinary change-of-mind and sizing returns. Defective, incorrect, damaged-on-arrival, and materially misdescribed items are handled separately.</p>
<h3>Our return policy at a glance</h3>
<ul>
<li>Request an eligible return within <strong>7 calendar days of delivery</strong>.</li>
<li>Receive written authorization before sending anything back.</li>
<li>Hand the authorized return to the carrier within <strong>7 calendar days of our authorization email</strong>.</li>
<li>Approved ordinary returns receive <strong>store credit, less a 5% restocking fee</strong>.</li>
<li>You pay ordinary return shipping. Original outbound shipping is not included in ordinary return credit.</li>
<li>Each original eligible dress has <strong>one return-credit cycle</strong>.</li>
</ul>
<h3>Eligible reasons and request deadline</h3>
<p>You may request an ordinary return because of sizing, fit, a preference for a different style or color, or a change of mind, provided the item meets this policy's conditions.</p>
<p>Submit your request within 7 calendar days of the delivery date recorded by the carrier. The request time counts, not when we respond. If the recorded delivery is incorrect, contact us so we can investigate.</p>
<h3>How to request a return</h3>
<p>If a return-request option is available in your customer account, you may submit your request there. You may also email <a href="mailto:Glamour2020belameur@gmail.com">Glamour2020belameur@gmail.com</a>. If the online option is unavailable or you cannot access your order, use email.</p>
<p>Include your order number, the name on the order, the item, size, color, quantity, and reason for your request. For a defect or delivery problem, describe what happened and include photographs if available.</p>
<p><strong>A request or acknowledgment is not return authorization.</strong> We review requests manually and send written approval with the correct return address and instructions, or explain why the request is declined.</p>
<h3>Required item condition</h3>
<p>For an ordinary return, the item must be:</p>
<ul>
<li>Unworn, unwashed, unaltered, and undamaged.</li>
<li>Clean and free of perfume, smoke, deodorant, makeup, stains, and pet hair.</li>
<li>Returned with all original tags attached and intact.</li>
<li>Returned with included accessories and original packaging where applicable.</li>
</ul>
<p>Please try on dresses carefully and keep the tags attached. We inspect returned merchandise before issuing credit. If an ordinary return fails inspection, we explain the reason and contact you about returning it to you, including any applicable shipping cost before shipment.</p>
<p>These conditions do not treat a defect or damage present on arrival as damage caused by you.</p>
<h3>Items excluded from ordinary returns</h3>
<p>Final Sale, clearance, special-order, made-to-order, and customized items are excluded from ordinary returns only when the exclusion was clearly disclosed before purchase. This can include standard-size merchandise produced specifically after an order is placed.</p>
<p>A designer name, discount, or supplier fulfillment alone does not make an item Final Sale or special order. No designer brand is automatically excluded. These exclusions do not remove rights relating to defective, incorrect, or materially misdescribed goods.</p>
<h3>Store credit and the 5% restocking fee</h3>
<p>Approved ordinary returns receive Belameur store credit rather than a refund to the original payment method.</p>
<p>The restocking fee is <strong>5% of the returned item's actual merchandise price paid after discounts, excluding shipping and sales tax</strong>, rounded to the nearest cent.</p>
<p>For example, if you paid $500 for a dress before shipping and tax, the fee is $25 and the merchandise credit is $475. Applicable tax adjustments are handled separately.</p>
<p>No additional return handling or processing fee applies. The 5% fee does not apply to confirmed defective, damaged-on-arrival, incorrect, or materially misdescribed merchandise, approved cancellations, orders we cannot fulfill, or circumstances where a fee is prohibited by law.</p>
<h3>One return-credit cycle per original eligible dress</h3>
<p>An original eligible dress may be returned once for store credit. Merchandise purchased wholly or partly with that return-issued credit is not eligible for another ordinary change-of-mind or sizing return. Paying an additional amount toward a replacement does not reset this restriction.</p>
<p>The restriction applies to merchandise purchased using return-issued credit, not automatically to unrelated merchandise paid entirely with other funds. Purchased gift cards are not return-issued credit. Before placing a mixed-payment order, contact us if you need clarification about which items the credit will fund.</p>
<p>Unused credit remains available for future purchases. Rights relating to defective, incorrect, or materially misdescribed replacement merchandise remain unaffected.</p>
<h3>Using your credit and changing sizes</h3>
<ul>
<li>Store credit does not expire.</li>
<li>Unused balances remain available for later purchases.</li>
<li>If a new purchase exceeds your available credit, you pay the difference.</li>
<li>Credit is non-transferable and cannot be redeemed for cash except where required by law.</li>
<li>New purchases remain subject to availability, shipping charges, and applicable taxes.</li>
</ul>
<p>To change sizes, return an eligible dress for credit and place a new order. We do not reserve a replacement merely because you requested a return. If you order a replacement before credit is issued, separate payment is required; future credit is not automatically applied retroactively to that purchase.</p>
<p>We issue credit within 3–5 business days after receiving, inspecting, and approving the returned item. Our email explains the credit amount, fee, tax adjustment, and how to redeem it.</p>
<h3>Shipping an authorized return</h3>
<p>Hand the parcel to the carrier within 7 calendar days of the written authorization email. Follow the address and instructions provided for that item; different items may have different return destinations. Contact us before the deadline if you need assistance.</p>
<p>You pay ordinary return shipping. Use a tracked service, retain proof of shipment, and send us the tracking number after shipping. We recommend insurance for high-value merchandise. If a return is lost or damaged in transit, contact us so we can review the circumstances and assist with the carrier investigation.</p>
<p>Original outbound shipping is excluded from ordinary return credit. Sales tax on returned merchandise is adjusted as required by applicable law.</p>
<h3>Defective, damaged, incorrect, or misdescribed merchandise</h3>
<p>Contact us as soon as reasonably possible, ideally within 48 hours of delivery. Describe the issue and provide photographs if available. Reporting later than 48 hours, or being unable to provide photographs, does not by itself invalidate a claim.</p>
<p>We review these cases separately. The ordinary store-credit-only restriction and 5% fee do not apply. We provide the remedy required by applicable law, which may include a replacement, repair, or refund. We cover necessary return shipping for confirmed claims.</p>
<p>Please preserve the item and packaging where reasonably possible and avoid wearing or altering the item while we review the issue.</p>
<h3>Refused deliveries and unauthorized returns</h3>
<p>Refusing delivery or sending merchandise back without authorization does not automatically cancel an order or approve a return. We review such parcels and contact you about the outcome. An otherwise eligible ordinary return may receive credit under this policy after inspection. An ineligible item may need to be returned to you.</p>
<p>No automatic forfeiture or additional penalty applies merely because a parcel was refused or unauthorized. Please contact us before sending anything back.</p>
<h3>Cancellations and your rights</h3>
<p>Cancellation before shipment is separate from a return. See our <a href="/es/policies/shipping-policy">Shipping Policy</a> for the 24-hour cancellation window, shipment cutoff, and shipping-delay remedies.</p>
<p>These ordinary-return restrictions do not limit mandatory consumer rights, including any applicable statutory withdrawal, cancellation, refund, or defective-goods rights. When a mandatory right provides a different deadline or remedy, it applies instead.</p>
<p>A written copy of this policy is available by emailing <a href="mailto:Glamour2020belameur@gmail.com">Glamour2020belameur@gmail.com</a>.</p>