Términos del servicio
<h2>Terms of Service</h2>
<h3>1. About Belameur</h3>
<p>These Terms of Service apply to your use of Belameur.com and purchases made through this website. In these terms, “Belameur,” “we,” “us,” and “our” refer to the store.</p>
<p>Please read these terms together with our <a href="/es/policies/refund-policy">Return & Store Credit Policy</a>, <a href="/es/policies/shipping-policy">Shipping & Cancellation Policy</a>, and <a href="/es/policies/privacy-policy">Privacy Policy</a>.</p>
<h3>2. Online-only business</h3>
<p>Belameur operates online. We do not offer a public showroom, walk-in shopping, in-person pickup, or in-person returns. Authorized returns must be shipped to the address provided in our written return instructions.</p>
<h3>3. Eligibility and accurate information</h3>
<p>You must have the legal capacity and authorization to place an order and use the payment method provided. Please provide accurate contact, billing, and delivery information and notify us promptly of any errors.</p>
<h3>4. Products and availability</h3>
<p>We sell dresses and eveningwear from designer and Belameur collections. Availability may depend on supplier confirmation. Preorder, made-to-order, special-order, and customized merchandise may require additional preparation or production time. Applicable restrictions and estimated lead times must be disclosed before purchase.</p>
<p>Screen settings may affect the appearance of colors. This does not excuse a material difference between the merchandise supplied and its description. Contact us if you believe an item is incorrect or materially misdescribed.</p>
<p>A designer name, discount, or supplier fulfillment alone does not make an item Final Sale or special order. Ordinary-return exclusions apply only when clearly disclosed before purchase.</p>
<h3>5. Prices, orders, and payment</h3>
<p>Prices are displayed in U.S. dollars. Applicable shipping charges and taxes are shown at checkout.</p>
<p>We ordinarily confirm availability before capturing payment. A payment authorization may temporarily reserve funds while the order is reviewed. If we cannot fulfill an item, we release its authorization or refund any amount collected for it to the original payment method.</p>
<p>If a pricing error, availability issue, or suspected fraudulent transaction affects your order, we will contact you as appropriate. We will not increase an agreed charge without your consent. Orders we cancel are not subject to cancellation fees or mandatory store credit.</p>
<h3>6. Cancellation within 24 hours</h3>
<p>You may cancel without a cancellation fee within 24 hours of placing your order, provided the affected item has not been handed to the carrier when you submit your request.</p>
<p>Orders may ship before 24 hours have passed. The ordinary cancellation window ends at the earlier of 24 hours after the order or actual handoff to the carrier. Creating a shipping label alone does not count as shipment.</p>
<p>Eligibility is assessed using the time you submit the request and the shipment status at that time, not when we read it. A delay in our review does not remove your entitlement to an otherwise eligible cancellation.</p>
<h3>7. Later cancellation requests and shipped orders</h3>
<p>After 24 hours but before shipment, you may submit a cancellation request for review. Cancellation is not guaranteed. We do not charge a cancellation fee if the request is approved.</p>
<p>After the affected item has been handed to the carrier, ordinary cancellation is unavailable. Once delivered, the return process applies if the item is eligible under our Return & Store Credit Policy. Refusing delivery does not automatically cancel an order or approve a return.</p>
<p>Approved cancellations are refunded to the original payment method or the payment authorization is released. We do not substitute store credit.</p>
<p>Use the cancellation-request option in your customer account if available, or email <a href="mailto:Glamour2020belameur@gmail.com">Glamour2020belameur@gmail.com</a> with your order number and the items you want to cancel. If the online option is unavailable, use email. A submission acknowledgment is not confirmation that cancellation has been processed.</p>
<p>Legally required cancellation and refund rights, including applicable shipping-delay rights, remain separate from these ordinary cancellation conditions. See our <a href="/es/policies/shipping-policy">Shipping & Cancellation Policy</a>.</p>
<h3>8. Returns and the 5% restocking fee</h3>
<p>Ordinary eligible change-of-mind or sizing returns must be requested within 7 calendar days of delivery and authorized in writing before shipment back. The authorized return must be handed to the carrier within 7 calendar days of our authorization email.</p>
<p>Returned items must meet the condition requirements, including being unworn, unwashed, unaltered, undamaged, and clean, with all original tags attached and intact.</p>
<p>Approved ordinary returns receive store credit less a 5% restocking fee calculated on the returned item's actual merchandise price paid after discounts, excluding shipping and sales tax. The fee is rounded to the nearest cent.</p>
<p>For example, a dress purchased for $500 before shipping and tax receives $475 in merchandise credit after the $25 fee. Applicable tax adjustments are handled separately.</p>
<p>The customer pays ordinary return shipping. Original outbound shipping is excluded from ordinary return credit. Shipping and applicable taxes on a new order remain payable.</p>
<p>The ordinary store-credit-only restriction and 5% fee do not apply to confirmed defective, damaged-on-arrival, incorrect, or materially misdescribed merchandise, or where applicable law requires a different remedy.</p>
<h3>9. One return-credit cycle</h3>
<p>Each original eligible dress may be returned once for store credit. Merchandise purchased wholly or partly using that return-issued credit is not eligible for a further ordinary change-of-mind or sizing return. Paying an additional amount toward a replacement does not reset this restriction.</p>
<p>This restriction does not automatically apply to unrelated merchandise paid entirely with other funds. Purchased gift cards are not return-issued credit. Contact us before placing a mixed-payment order if you need clarification about which items the credit will fund.</p>
<p>Rights relating to defective, incorrect, or materially misdescribed replacement merchandise remain unaffected.</p>
<h3>10. Store credit</h3>
<p>Return-issued store credit does not expire. Unused balances remain available for future purchases. Credit is non-transferable and is not redeemable for cash except where required by law. If a new order exceeds the available credit, you pay the difference.</p>
<p>Credit is issued within 3–5 business days after the returned item is received, inspected, and approved. We explain how to redeem it when it is issued.</p>
<p>A replacement ordered before credit is issued requires separate payment. Future credit is not automatically applied retroactively to that purchase.</p>
<p>Complete return conditions, exclusions, and claim procedures appear in our <a href="/es/policies/refund-policy">Return & Store Credit Policy</a>.</p>
<h3>11. Shipping and delivery</h3>
<p>Available shipping destinations, services, and charges are displayed at checkout. Availability confirmation, preparation or production, and carrier transit are separate stages.</p>
<p>Delivery estimates are not guarantees unless we expressly agree otherwise. If you need an item for a specific event, contact us before purchasing. Expedited carrier service does not shorten production or availability-confirmation time.</p>
<p>If shipment is delayed, we provide the notices, cancellation options, and refunds required by applicable law. These rights are not restricted by the ordinary 24-hour cancellation window.</p>
<p>Contact us promptly about missing, damaged, or incorrectly delivered parcels. We review the circumstances; a tracking scan marked delivered does not by itself automatically resolve a claim.</p>
<h3>12. Accounts and communications</h3>
<p>You are responsible for protecting access to your customer account and providing current contact information. We use the contact information associated with your order to communicate about fulfillment, requests, and claims.</p>
<p>Please do not send full payment card numbers or unrelated sensitive information by email.</p>
<h3>13. Acceptable website use</h3>
<p>You must not use this website for unlawful purposes, submit fraudulent information, interfere with its operation, transmit harmful code, attempt unauthorized access, or infringe another person's rights.</p>
<h3>14. Intellectual property and third-party services</h3>
<p>Website content and designer trademarks remain subject to the rights of their respective owners. Purchasing merchandise does not grant permission to reproduce or commercially exploit protected website content.</p>
<p>Links to external websites may be provided for convenience. Their operators are responsible for their own content and practices. Our Privacy Policy explains our information practices.</p>
<h3>15. Website availability and consumer protections</h3>
<p>We aim to keep the website accurate and available, but interruptions or errors may occur. Contact us if an error affects your order.</p>
<p>Nothing in these terms excludes mandatory product warranties, statutory withdrawal or cancellation rights, consumer remedies, or liability that applicable law does not allow us to exclude. Where mandatory law provides a different deadline or remedy, that protection applies.</p>
<h3>16. Applicable law and disputes</h3>
<p>These terms are governed by New York law, subject to mandatory consumer protections and jurisdictional rights that apply to your purchase.</p>
<p>Please contact us with a concern so we can try to resolve it. Contacting us is not a condition that prevents you from exercising a legal right.</p>
<h3>17. Changes to these terms</h3>
<p>The terms in effect when you place an order apply to that order. Later changes do not retroactively remove your existing rights.</p>
<h3>18. Contact</h3>
<p><strong>Belameur.com</strong><br>
Email: <a href="mailto:Glamour2020belameur@gmail.com">Glamour2020belameur@gmail.com</a><br>
Website: <a href="https://belameur.com">belameur.com</a></p>